Guest Survey Results for June 2009

Each month we are independently surveyed by the research team at James Cook University. Here are our latest results from JCU for our customer surveys;

Here is what our guests had to say about the trip:
Reef exceeded expectations: 78.3% said yes
Trip exceeded expectations: 73.9% said yes
Received value for money: 100% said yes
Would recommend the trip: 100% said yes
Average satisfaction score: 8.83 /10

Our passengers in the month of June comprised of the following groups:
39% North American, 26% Australian,
39.1% 30-39 years old, 26% 50-59 year olds,
48% professionals and 13% students,
35% travelling with their family, 30.4% travelling with their partner.

Thanks to all our passengers for making our jobs one of the best in the world! And again to our conscientious and diligent crew - Thank You!.

Customer Satisfaction Results for May 2009

The May customer satisfaction scores have been returned from JCU:
Here is what our guests had to say about the trip.
The Reef met expectations: 85.3% said very much
(15% said yes)
The Trip met expectations: 75.0% said very much
(25% said yes)
Received value for money: 100% said yes
Would recommend the trip: 100% said yes
Mean satisfaction score: 9.20 / 10

Our passenger in the month of May comprised of the following groups:

• 35% European, 30% Australian,
• 35% 20-29 year olds and 23.3% 30-39 years old,
• 33.3% professionals, 50% travelling with their partner

Thanks Again to our passengers for sailing with us and our great crew for their hard work!

Customer Satisfaction Surveys for April 2009

The latest independent customer satisfaction results have come back for April 2009, thanks to the diligent team at James Cook University.
Well done to the crew and every one involved again for a great job.

Received Value for Money: 96.5% said yes
Would Recommend the Trip: 100% said yes
Trip Met Expectations: 75% said very much
Average Satisfaction Score: 8.79

Customer Satisfaction Surveys for March 2009

The latest customer satisfaction scores have come back from JCU. Again another great performance from our crew and the local reef and wildlife, showing guests the best parts of the Barrier Reef and providing unforgetable experiences enjoyed by all.

Satisfaction:
Trip Met Expectations: 91% said very much
Received Value for Money: 100% said yes
Would Recommend the Trip: 96% said yes
Average Satisfaction Score: 8.84 /10

February Customer Satisfaction Ratings

Our latest independent customer satisfaction scores for February have been returned. Thanks go out again to our great staff and guests for making our trips fun and enjoyable for everyone.

Received value for money: 90%
Would recommend the trip: 100%
Mean satisfaction score: 8.90 / 10

Latest Customer Satisfaction Scores

A big thanks goes out to our crew and guests as we have just received our latest passenger customer satisfaction survey results. Below is a summary of the main points of the surveys.

Satisfaction score: 9.10 / 10
Reef met expectations: 85.7% very much
Trip met expectations: 85.7% very much
Received value for money: 100% yes
Would recommend the trip: 95.2% yes

This research is independently conducted by James Cook University by Bruce Prideaux and Ali Coghlan and the full body of work can be found on the MTSRF website. Once again thanks to our great staff and the research team at JCU for their hard work.